Talk to Aeion.
Every Aeion conversation has a defined scope and outcome — sales scoping calls give you a binding quote at the end, security reviews give you the audit packet, BAA / DPA requests close in 24 hours. Pick the conversation type below; we'll route to the right person and confirm a time.
Pick Your Conversation Type
Sales Scoping Call
sales@aeionos.com — 20 minutes. We learn what you're currently paying for, what modules you actually need, what your hosting and compliance posture requires. You walk away with a binding annual quote and a migration scope. Free.
Security Review
security@aeionos.com — 60 minutes with our security lead. SOC 2 Type II, penetration test summary, sub-processor list, CAIQ pre-completion, DPA template, GDPR/HIPAA/PCI-DSS posture review. Audit packet shipped 5 business days after the call.
BAA / DPA Request
legal@aeionos.com — Business Associate Agreement (HIPAA) or Data Processing Agreement (GDPR). Pre-drafted on standard templates. 24-hour turnaround on signed counterpart after your requested redlines.
Migration Planning
migration@aeionos.com — Scoped per current vendor. Singularity adapter walkthrough, cutover sequence, data-mapping conflicts, rollback plan, realistic timeline. Free for in-flight Aeion deals.
Custom Connector / Integration
integrations@aeionos.com — If your source vendor isn't on the 103-connector list. We prioritize by inbound demand; sponsored builds available on Enterprise.
Architecture Review
engineering@aeionos.com — Engineering-team review with a platform engineer. Useful for evaluators with specific architectural concerns (multi-region deployment, custom auth integration, on-prem hosting, etc.). Available on Enterprise scoping.
Partnership / Reseller
partners@aeionos.com — Agencies, system integrators, consultants, vertical resellers. Multi-tenant agency tier covers unlimited child tenants under one parent contract.
Press / Analyst Relations
press@aeionos.com — Media inquiries, analyst briefings, founder interviews. Response within 1 business day.
Security Issue / Vulnerability Disclosure
security@aeionos.com — Coordinated disclosure program. Non-prosecution promise for good-faith researchers. Full scope, rules of engagement
Learn moreJob Inquiry
jobs@aeionos.com — Open positions across engineering, design, sales, customer success. Full list and hiring posture at /careers; email the inbox to apply or to ask about a role we haven't listed yet.
What to Expect From a Sales Scoping Call
This is the most common conversation, so it's worth setting expectations.
What to Expect From a Security Review
For procurement teams, CISOs, DPOs, audit committees.
What We Don't Do (Yet)
Honest about the conversation types we don't have a great answer for yet.
Frequently Asked Questions
Default to sales@aeionos.com — that team triages and routes to the right specialist if your question is technical, legal, or security-related. Don't worry about picking the wrong inbox.
For Enterprise customers, yes — provided after contract signing for support escalation. For pre-sales conversations, email is the canonical entry point and gets faster response.
That's a bug, not a feature. If you don't get a response within 1 business day, email founders@aeionos.com — that goes to our CEO/CTO. We take inbox hygiene seriously.
/changelog for shipped changes. /roadmap for what's in flight, exploring, or explicitly deferred. Or ask in your sales scoping call.
Yes — request it in the initial email and we'll send our standard mutual NDA. Most pre-sales conversations happen without an NDA; the depth-first material (SOC 2 report, penetration test, source code review) requires one.
security@aeionos.com — coordinated disclosure program with 24-hour acknowledgment, 7-day fix-or-mitigation timeline, non-prosecution promise for good-faith researchers, and monetary recognition for confirmed unique vulnerabilities. Full scope, rules of engagement, and severity ranges at /security.