Fulfillment at the Speed of Commerce.
Stop stitching together disconnected fulfillment tools. Aeion Fulfillment routes every order to the optimal warehouse, orchestrates multi-carrier shipping, tracks packages in real-time, and handles returns end-to-end—natively wired into Aeion Commerce.
The Intelligent Fulfillment Engine
Fulfillment Engine
Routes every order to the optimal warehouse using geospatial distance calculation. Checks live inventory across every candidate warehouse, computes real distance from the customer, and picks the nearest facility that can actually cover the order. Multi-SKU orders are weighted against sellable stock, not just raw counts, so you never get routed to a warehouse that's already spoken for.
Multi-Carrier Orchestration
Orchestrates multi-carrier shipping across UPS, FedEx, USPS, DHL, and 100+ regional carriers through a built-in rate-shopping integration (bring your own carrier account credentials to activate). Real-time rate shopping, label generation, and tracking. Supports ground, express, overnight, and international.
Warehouse Routing
Route orders to the nearest fulfillment center with inventory. Great-circle distance calculation accounts for the Earth's curvature so routing decisions reflect real shipping distance, not straight-line map guesses. Multi-SKU orders split across warehouses when no single location has full stock.
Real-Time Tracking
Live tracking lookups normalized to a common status model (pre-transit → in-transit → out-for-delivery → delivered → exception). Customer SMS/email notifications at every milestone. Branded tracking page.
Returns Processing
Automated return authorization (RMA). Drop-off label generation. Inspection workflow with condition grading. Refund/replacement routing. Inventory returned to stock or flagged as damaged.
Picking & Packing
Generates optimized pick lists grouped by warehouse zone. Packing instructions per SKU (fragile, temperature-sensitive, hazmat). Weight-based shipping cost calculation. Commercial invoice generation for international.
Shipping Rate Shopping
Real-time carrier rate comparison at checkout. Queries every carrier you've connected simultaneously and returns rates cheapest-first with delivery estimates. Supports flat rate, weight-based, zone-based, and negotiated contract rates.
Built for High-Volume Operations
Warehouse routing
Nearest-facility allocation, pick-list generation
Rate shopping
Multi-carrier rates, label generation, tracking
Bridge hardware
Label printers, scales, barcode scanners
Frequently Asked Questions
The routing engine evaluates each order line against stock availability, distance to delivery address, carrier coverage, and warehouse capacity. You can override with explicit allocation rules per SKU or per customer segment. Real-time inventory updates prevent allocations against stock that's already committed elsewhere.
UPS, FedEx, USPS, DHL, Canada Post, Royal Mail, Australia Post, and 100+ regional carriers through a built-in multi-carrier integration (connect your own carrier accounts to activate). Additional carrier connections are on the roadmap. Rate shopping happens at checkout; carrier selection at fulfillment can override based on warehouse policy.
Yes — commercial invoices, EEI / AES filings for US exports, CN22 / CN23 customs forms, and HS code lookup integrated into the workflow. Restricted-destination warnings fire before label purchase so you don't pay for a shipment that customs will reject.
Customer self-serve via the returns portal (token-link emailed at fulfillment), label generation, return-to-warehouse routing, condition assessment, refund / restock / dispose decision logged. Integrated with Helpdesk if the return needs human review. Refund processing routes back through the original payment method.
Native integration with the SCM module's wave picking + voice-directed picking workflows. Or stream order events to your external WMS via webhook — `fulfillment.order.allocated`, `fulfillment.label.generated`, `fulfillment.shipped` give you everything needed without polling.
Yes. Each warehouse is a registered fulfillment node — owned, 3PL, dropship-supplier, or virtual (for digital goods) — with its own routing weight and SLA contract. The router treats them uniformly; you don't write special-case code per node type.