Aeion Helpdesk for E-Commerce Support
E-commerce support is dominated by order-state questions — "Where's my order?", "Can I return this?", "When will my refund hit?", "Is this in stock?". Dedicated e-commerce helpdesks (Gorgias $60-960/month + per-ticket, Re:amaze $29-89/agent/month, Zendesk + Shopify integration) charge per-agent + per-ticket. Aeion Helpdesk + Commerce + Fulfillment share the database — every ticket has live order context without integration glue.
E-Commerce Ticket Volume Patterns
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Walkthrough — D2C Brand 5K Orders/Day
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Walkthrough — Multi-Brand Marketplace
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FAQ
Singularity connector. Per-ticket + per-customer migration. 2-4 weeks.
Native Aeion Commerce (if Shopify replacement) OR API integration (if keeping Shopify).
Native Aeion Fulfillment (if replacement) OR API integration.
Native Aeion Fulfillment owns RMA + carrier label generation. There's no direct one-click trigger from a Helpdesk ticket today — the agent creates the RMA in Fulfillment.
Refunds execute through Aeion Commerce/Billing when an agent approves them; there's no fully automatic refund-on-ticket-resolution today.
Aeion's public target is 60-80% overall for well-documented KB-matchable questions (≥0.85 similarity + ≥90 AI confidence gate). No verified per-category breakdown exists yet.
Per-Aeion Connect Instagram / Twitter / Facebook DM ingestion. Per-channel unified.
Per-dispute workflow native. Per-evidence collection. Per-resolution AI-assisted.
Gorgias $60-960/month + per-ticket $0.40+. For 50K tickets/month: $2-25K/month. Aeion Helpdesk: $49/mo flat, unlimited agents.
Per-customer LTV-based tier. Per-VIP fast-track queue. Per-VIP loyalty-rewards visible.
Per-tenant multi-language. Per-language AI translation. Per-language KB.