Quickstart: Your Property Management System
From setting up your first property to enabling AI upsell and digital keys in 5 steps.
Every digital key uses AES-256-GCM encryption. Key data is encrypted with a per-property encryption key cached for 5 minutes to avoid repeated database lookups. The encryption key is stored in hospitality settings, never transmitted in plaintext. When a guest presents their key (BLE, NFC, or QR), the Bridge decrypts it locally before communicating with the smart lock.
Aeion Hospitality supports three protocols via the Bridge layer: BLE (direct mobile key), Zigbee (networked lock hubs), and Z-Wave (specialty locks). Integration is available for Assa Abloy, Salto, and generic lock systems that expose a REST or BLE API. Battery levels and lock status are monitored for maintenance alerts.
The engine analyzes the guest's CRM profile: loyalty tier, VIP status, total spend, stay count, and stated preferences (room type, floor, view, bed type). It cross-references with real-time availability and generates upgrade/add-on recommendations with confidence scores. Higher-confidence offers are pushed pre-arrival via email; staff receive prompts at check-in for in-person upsell.
Smart lock operation runs locally via the Bridge. BLE digital keys work when the phone is within range of the lock, regardless of internet connectivity. Cached rate rules enable continued availability calculations offline. On reconnection, all offline operations sync to the central database.
Yes. Multi-property groups support consolidated reporting, cross-property loyalty programs, and centralized reservation management. Each property can have its own room types, rate plans, and OTA connections, while the group parent provides aggregate revenue and occupancy analytics.
Yes — Aeion Singularity ships native connectors to pull reservations, guests, rates, and inventory from the major property-management systems: **Oracle OPERA Cloud, Cloudbeds, Mews, Apaleo, eviivo, innRoad, WebRezPro, Hotelogix, Little Hotelier, RoomRaccoon, Guesty, Hostaway, Lodgify, and SiteMinder.** You're not re-keying your property by hand to switch.
BLE weight sensors in each minibar compartment report item presence and weight. When a guest removes an item, the system detects the change automatically and adds the charge to the guest's folio. Items are tracked per-slot with restock alerts for housekeeping.
The whole property operation — a 12-step automated night audit, post/stay folio billing, edge yield-management pricing, channel sync across 18 OTAs with circuit-breaker resilience, AI-routed guest communications (email / SMS / WhatsApp), AI-optimized housekeeping routes, predictive maintenance, and group / event management. See Aeion Hospitality for the full capability tour.