The AI-Powered Unified Inbox.
Replace scattered email apps with a unified inbox. AI-powered spam detection, smart rules, Gmail-like search parser, email drafting, conversation threading, and real-time notifications—all natively wired into Aeion OS.
Intelligent Communication Operations
AI Spam Detection
Every message gets a spam/phishing score from 0-100 in sub-second time, with contextual threat analysis catching what a keyword filter would miss. It learns from your team's own mark-as-spam / not-spam actions, so accuracy keeps improving against the specific junk your inbox actually receives — not a generic model trained on someone else's mail.
Email Drafting
AI drafts a reply from the full conversation context — matching a formal, casual, or urgent tone as appropriate — with a confidence score attached so you know at a glance whether to send as-is or edit first. One click inserts it into the reply box; you're always the one who hits send.
Gmail-Like Search
14+ operators — `from:`, `has:attachment`, `is:unread`, `before:`, `label:`, and more — combine and chain freely, so "unread emails from this sender with an attachment since last Tuesday" is one search, not three passes of manual scrolling.
Smart Rules Engine
Condition-based rules (contains, equals, starts-with, ends-with, not-contains) automatically assign, tag, prioritize, or change the status of incoming mail — evaluated in priority order with stop-processing support, so your Gmail-style filter chains behave exactly the way you built them, not in some undefined order.
Outbound Management
Outgoing mail renders from templates with per-recipient variable interpolation, then tracks delivery with automatic bounce handling and retry — so a batch send doesn't quietly fail for the recipients whose mail server had a hiccup.
Conversation Threading
Messages group into threads natively, with message ordering, participant tracking, and status kept in sync across every shared inbox that touches the conversation — so nobody's looking at a stale copy of what's actually happening.
Shared Team Inbox
Multiple teammates can work the same shared inbox without stepping on each other — collision detection visually warns when two people open the same conversation, assignments are tracked explicitly, and an SLA timer shows exactly how much time is left before a conversation breaches its response target.
Real-Time Notifications
New messages notify instantly across push, email, and in-app channels — configurable per person, with do-not-disturb scheduling — so urgent conversations get seen immediately without burying your team in alerts for everything else.
Built to Stay Fast at Volume
Search and rules that don't slow down as the archive grows. Gmail-connected accounts route searches straight to Gmail's own API, so full-archive coverage stays millisecond-fast even on multi-million-message accounts. IMAP and direct-storage accounts run on Aeion's full-text index, holding sub-100ms queries on local replicas up to roughly 5 million messages. Either way, the same 14+-operator query language works — stack and chain freely:
from:user@example.com to: subject: has:attachment
is:starred is:unread is:pinned is:muted
before:2026-04-01 after:2026-03-01
label:finance in:sent in:drafts in:archive in:trash
What Inbox Tracks
Email Accounts
Connections via IMAP / Gmail OAuth / SMTP-only / Microsoft 365. Credentials encrypted at rest with AES-256-GCM. Per-account routing rules + sender display name + signature defaults.
Conversations
Thread containers with subject, participant list, status (open / closed / snoozed / archived / trash / sent / draft), assignment, SLA timer, priority, and labels. The unit of work for shared-inbox collaboration.
Messages
Individual emails — full body (HTML + plaintext), attachments, headers, AI spam score, draft confidence (when AI-generated), conversation linkage.
Chat Widgets
Embeddable in-page chat widgets — JavaScript snippet, domain allowlist, theme config, lead-capture fields, route-to-conversation.
Signatures
Per-account email signature templates with variable substitution (sender name, role, photo, social links).
Rules
Saved automation rules with condition tree + ordered action list. Edit live; rules take effect on the next incoming message.
Templates
Reusable draft templates with variable interpolation — `{{contact.firstName}}`, `{{deal.amount}}`, etc. — populated from cross-module data at send time.
Settings
Per-tenant config — default send-from, business hours, auto-responder messages, AI provider preferences, retention policy.
Email Provider Integration — Gmail OAuth, Outlook, IMAP / SMTP
Aeion Inbox connects to your existing email providers — no migration required, no MX-record swap, no "use our domain instead."
Supported providers:
- Gmail / Google Workspace — OAuth 2.0 flow. Aeion Inbox stores only the encrypted refresh token; access tokens are short-lived and rotated automatically. Per-account scopes (
gmail.modify,gmail.send,gmail.readonly) requested individually — your security team grants only what's needed. - Microsoft 365 / Outlook — Microsoft Graph OAuth flow (
Mail.Read,Mail.Send,Mail.ReadWritescopes). Same encrypted-refresh-token pattern. Works with personal Outlook accounts and Entra ID / Azure AD enterprise tenants. - Generic IMAP + SMTP — For any other provider (Fastmail, ProtonMail Bridge, on-prem Exchange, custom mail servers). Host + port + auth credentials stored encrypted; pull via IMAP IDLE for near-real-time delivery.
- SMTP-only outbound — For tenants who want to send via Aeion but receive elsewhere (e.g., transactional sender). Configure SMTP relay; bypass receive entirely.
OAuth re-authorization flow: When a refresh token expires or is revoked at the provider side, Inbox surfaces a "Reconnect" prompt on the affected account — and pauses the rules engine for that account so no incoming messages are silently dropped. Status is visible on the Account Health dashboard.
Provider-specific search optimizations: Gmail accounts use Gmail's native search syntax when available (Aeion translates your search into Gmail's own query format), so multi-million-message archives stay snappy. IMAP accounts use Aeion's full-text index over your local replica.
CRM Integration — Every Email Knows Its Contact
Most inboxes are stateless — you read an email, then switch tabs to your CRM to learn who the sender is. Aeion Inbox lives inside the same OS as Aeion CRM, so contact context is rendered inline on every message.
What you see on each conversation:
``` Jordan Lee · Head of Customer Success · TechFlow Solutions Account: TechFlow Solutions (Enterprise, $48K ARR) Stage: Active customer, renewal due 2026-08-12 Open deals: 1 (upgrade to Enterprise+, $24K, stage: negotiation) Last touch: 2026-05-12 (Slack — DM with @Alice re: SLA) Score: 82 (high engagement, low churn risk)
Open tickets: 0 Closed last 30 days: 3 Lifetime emails: 41 (24 inbound · 17 outbound) Mutual relationships: Alice (AE), Bob (CSM), David (Sponsor) ```
Bidirectional sync:
- Email → CRM activity log. Every inbound and outbound email is logged against the matching CRM contact + account automatically. Activity feed shows the email subject + first 200 chars; click-through to the full thread. No "BCC your CRM" workaround needed.
- CRM action → Inbox draft. Update a deal stage in CRM; if a follow-up email is expected (configurable per stage transition), Inbox auto-drafts the message using the stage-specific template + AI personalization, ready to review and send.
- Lead capture → Conversation. When an embedded chat widget captures a new lead, the lead lands in CRM as a contact + account, and the widget conversation auto-links so the full first-touch context is preserved.
Contact resolution intelligence: Inbox matches inbound emails to CRM contacts by primary email, alternate emails, and company-domain fuzzy match. Unknown senders surface as "New contact?" prompts that one-click create the CRM record. Domain-based grouping infers company affiliation for new contacts from existing accounts.
Frequently Asked Questions
No. Aeion Inbox connects to your existing Gmail / Google Workspace / Microsoft 365 / Outlook / IMAP account via OAuth or IMAP credentials. Your existing email address keeps working. You can continue using Gmail's UI in parallel — Inbox doesn't take over the account, it adds a unified team layer on top.
OAuth refresh tokens and IMAP / SMTP passwords are encrypted at rest with AES-256-GCM. Access tokens are short-lived and rotated automatically. We never see your raw credentials in logs or in the admin UI after first save.
Per-account configurable. The minimum is `gmail.readonly` for inbound-only setups; full team-collaboration mode uses `gmail.modify` + `gmail.send`. Your security team can grant only the scopes needed, and revoke at the Google Workspace admin console any time.
Yes — that's the shared-team-inbox feature. Conversations can be assigned, have SLA timers, status transitions (`open` / `closed` / `snoozed` / `archived` / `trash` / `sent` / `draft`), and collision detection (visual warning when two people open the same conversation). For full structured ticket workflow, one-click escalate to Aeion Helpdesk.
All AI drafting routes through the platform AI gateway, which respects your tenant's provider preferences (e.g., "use only Anthropic, never OpenAI for our PHI emails") and per-tenant cost caps. The draft model receives the conversation thread + contact context — but never your CRM data unless you explicitly opt into the deeper-context drafting tier. Audit trail logs every prompt + completion.
Gmail-connected accounts route searches to Gmail's native API for full archive coverage — millisecond-level on multi-million-message accounts. IMAP / direct-storage accounts use Aeion's full-text index with sub-100ms queries on local replicas up to ~5M messages.
Yes. Connect any combination of accounts (e.g., support@, sales@, billing@) and route by rules into team queues. Team members see all assigned conversations in one unified view; assignment respects the routing rules.
No. Aeion's chat widgets are iframe-embeddable JavaScript snippets that render the chat experience inline on your site. Domain allowlisting prevents widget reuse on unauthorized sites. Conversations route into the same team inbox as email; the customer-facing UX is chat, the agent-facing UX is the shared inbox.