Get Started with Aeion Inbox

Go to Inbox → Settings → AI Drafting.

Drafting Configuration:

```typescript { "drafting": { "enabled": true, "defaultTone": "professional",

"tones": { "professional": { "temperature": 0.7, "maxLength": 500, "includeSignature": true }, "friendly": { "temperature": 0.8, "maxLength": 300, "includeEmoji": false }, "urgent": { "temperature": 0.5, "maxLength": 200, "includeCallToAction": true } },

"providers": [ { "provider": "openai", "model": "gpt-4o", "fallbackEnabled": true } ] } } ```

Draft Email Reply (API):

bash POST /inbox/conversations/{conversationId}/smart-reply { "conversationId": "conv-xxx", "tone": "professional", "includeContext": true }

Response:

typescript { "subject": "Re: Invoice #12345 - Questions", "body": "Hi Sarah,\n\nThank you for reaching out regarding invoice #12345. I'd be happy to clarify the line items you mentioned.\n\nThe additional charge is for the premium support package that was added on March 15th. Would you like me to send over the detailed breakdown?\n\nBest regards,\nJohn", "suggestedActions": [ "Attach invoice breakdown PDF", "Schedule a call to discuss", "Send to customer" ] }

Draft New Email (API):

bash POST /inbox/draft { "to": ["client@company.com"], "subject": "Quarterly Review Meeting", "context": "Need to schedule Q2 review with Acme Corp, preferably Tuesday or Thursday afternoon", "tone": "professional" }

Response:

typescript { "subject": "Quarterly Review Meeting - Q2 2026", "body": "Hi,\n\nI hope this email finds you well. I wanted to reach out regarding scheduling our quarterly business review for Q2 2026.\n\nWould you be available on Tuesday or Thursday afternoon this week or next? I'm flexible and can work around your schedule.\n\nPlease let me know what works best for you, and I'll send over a calendar invitation.\n\nBest regards,\nJohn" }

Go to Inbox → Settings → SMTP.

SMTP Configuration:

bash POST /inbox/settings/smtp { "host": "smtp.aeionos.com", "port": 587, "secure": true, "auth": { "username": "notifications@aeionos.com", "password": "xxx" }, "from": { "email": "notifications@aeionos.com", "name": "Aeion Notifications" }, "limits": { "maxRecipients": 50, "maxEmailsPerMinute": 100 } }

Notification Preferences:

```typescript { "notifications": { "newMessage": { "email": true, "push": true, "inApp": true }, "mentioned": { "email": true, "push": true, "inApp": true }, "assigned": { "email": true, "push": true, "inApp": true }, "statusChange": { "email": false, "push": true, "inApp": true } },

"digest": { "enabled": true, "frequency": "daily", // hourly, daily, weekly "includeUnread": true, "includeAssigned": true },

"quietHours": { "enabled": true, "start": "22:00", "end": "07:00", "timezone": "America/Los_Angeles" } } ```

Send Email (API):

bash POST /inbox/messages/send { "to": ["client@company.com"], "cc": ["manager@company.com"], "subject": "Meeting Request", "body": "Hi,\n\nI would like to schedule a meeting to discuss the quarterly results. Please let me know your availability.\n\nBest regards,\nJohn" }

Response:

typescript { "success": true, "messageId": "msg-xxx", "sentAt": "2026-05-11T10:30:00Z" }

Get Conversation Messages (API):

bash GET /inbox/conversations/{conversationId}/messages

Response:

typescript { "conversationId": "conv-xxx", "threadId": "thread-xxx", "messages": [ { "id": "msg-001", "from": { "name": "Client", "email": "client@acme.com" }, "subject": "Q2 Project Update", "textBody": "Hi,\n\nHere are the updates for Q2...", "hasAttachment": true, "createdAt": "2026-05-10T14:00:00Z" }, { "id": "msg-002", "from": { "name": "John", "email": "john@aeionos.com" }, "subject": "Re: Q2 Project Update", "textBody": "Hi,\n\nThank you for the update. I have a few questions...", "createdAt": "2026-05-10T15:30:00Z" } ] }

Update Conversation (API):

bash PATCH /inbox/conversations/{conversationId} { "tags": ["VIP", "finance"], "assignee": "agent-123", "priority": "high", "status": "open" }