Aeion Loyalty for Hospitality
Hospitality groups operating hotels + restaurants + spas + retail typically run 3-5 separate loyalty programs (one per business unit) that don't talk to each other. A guest who stays at the hotel weekly has zero status when buying gift shop merchandise; their restaurant frequent-dining status doesn't transfer to spa visits. Aeion Loyalty unifies the wallet across every Aeion module — guests earn at hotel, redeem at restaurant, earn at retail, all visible in one app. Walkthroughs for boutique multi-property, large resort, and F&B chain scenarios.
Why Hospitality Loyalty Fragments
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Walkthrough 1 — Boutique Multi-Property Hotel Group
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Walkthrough 2 — Large Resort Casino
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Walkthrough 3 — F&B Chain (Multiple Concepts)
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Cross-Module Wallet Architecture
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FAQ
Single account; all earning aggregates. Stay 5 nights at Hotel A + 5 at Hotel B = 10 stays toward tier. Same for dining + retail.
Per-property identity preserved (audit trail); but loyalty is master account. Member sees consolidated view; properties see member's history.
Earning rates are configured per module event (e.g. one rate for hotel stays, another for dining), shared across all properties reporting into that module under a program. Tier benefits can vary by property; redemption is available across all of them.
Via Singularity integration. Limited cross-property functionality (depends on third-party API). Aeion-only deeper integration.
Aeion Mobile Builder generates per-tenant. Many groups use single branded app; properties contribute content via Aeion CMS.
Yes. Spa is part of Aeion Hospitality. Same loyalty rules apply. Spa-specific rewards available.
Not out of the box — Aeion Loyalty doesn't ship a casino management system connector for slot/table tracking. It unifies rewards across the modules it natively supports (hotel, dining, events, retail); gaming-floor comps stay on the property's existing casino systems and would need a custom integration to route into the same wallet.
Points are currency-agnostic. Spend tracked in local currency. Earning rates per-property (account for FX).
Yes. Aeion Events module integrates. Per-tier event access. Personalized invitations via Marketing.
Aeion Events handles. Group account vs. individual members. Per-individual earning + group-level negotiations.
Per-tenant GDPR. Member opts into cross-property data sharing. Right-to-erasure cascades.
Rate parity across channels managed via Aeion Hospitality + revenue management integration. Per-OTA agreement respected.