Quickstart: Deploy 7 AI Agents in 30 Minutes
From defining your VIP Commerce thresholds to monitoring all 7 dedicated AI agents (4 event-driven + 3 operational-input). Every invocation is logged to the Concierge audit trail so you can trace every AI action back to its trigger and result.
Absolutely not. Concierge reacts asynchronously, in the background. When a customer checks out, Commerce confirms the order and immediately responds to the user. The Concierge background worker picks up the event and processes it independently in single-digit milliseconds.
Graceful degradation: the agent detects the missing CRM connection, logs the gap, and exits cleanly for that invocation rather than crashing or half-applying side effects. The admin filter surfaces the failed run for operator review.
No. Cross-module idempotency is enforced before the AI is ever called, tied to the originating record (the order for VIP Welcome, the user for Lead Enrichment). A replayed "order paid" event for the same order returns immediately without re-running the AI — saving cost AND preventing duplicate CRM tags / emails / tasks.
Event-driven agents react to things happening elsewhere in the platform (an order is paid, a message arrives, a user registers, a guest checks in) in single-digit ms. Operational-input agents take structured input, run it through the AI, and produce a typed analysis. They're schedule-driven (Chief of Staff @ 7 AM) or triggered on demand (Assistant 30 min pre-meeting; Travel on itinerary submit). Both shapes write to the same audit trail.
The 7 built-in agents cover the most common customer-intelligence and executive-productivity workflows out of the box. For automations beyond those, use Blueprint — our visual, no-code workflow builder — or talk to our solutions team about a bespoke agent built as part of an Enterprise engagement.
Blueprint is a visual, general-purpose node builder for mapping out standard business processes (multi-step approvals, branching workflows). Concierge is 7 pre-built, opinionated AI agents specifically designed for deep customer intelligence (VIP routing, sentiment escalation, lead enrichment), personal-assistant workflows (morning briefings, meeting prep, travel logistics), and hospitality (returning-guest welcome). The two compose: Concierge agents can trigger Blueprint workflows through the sentiment alerts they raise.
Every agent is built on an honest-failure design principle: it returns a machine-readable reason (`ai_not_configured` / `ai_call_failed` / `ai_response_malformed`) instead of fabricating success. The audit log records the reason. Admin filters surface failures for operator review. Compare to Zapier's opaque "Zap failed" — Concierge tells you exactly what went wrong and why.
The 3 operational-input agents (Chief of Staff, Assistant, Travel) flag any output below the configured confidence threshold (default 60/100) for human review rather than auto-acting. Those items are marked for review in the audit log. Operators review, then promote to completed (firing any downstream side effects) or dismiss (with an audit-trail record of the human override).