Aeion Content for Customer Help Center
Help centers built on Zendesk Guide, Intercom Articles, Document360, HelpScout — disconnected from your actual product data, your CRM, your AI assistant, your customer support tickets. Aeion Content runs the help center as native pages with deep integration: Aeion AI answers "ask the docs" search, ticket-creation flows suggest relevant articles, role-based visibility gates premium content, multi-language via Localization module. Three operating-model walkthroughs.
The Help Center Stack Problem
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Walkthrough 1 — SaaS Help Center
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Walkthrough 2 — E-Commerce Help Center
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Walkthrough 3 — Internal Knowledge Base (Employees + Partners)
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Help Center Specifics
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FAQ
Singularity has connectors. Import articles + structure + metadata. Manual review for formatting differences. Typical: 1-2 days for migration + cleanup.
Aeion Search (federated) covers help center articles + product data + CRM. Semantic search via AI. Quality comparable to Algolia, better than basic site search.
Aeion AI searches the knowledge base and drafts an answer grounded in matching articles (retrieval-augmented). Accuracy depends heavily on content quality and coverage — well-documented topics do best. Failed / low-confidence queries are flagged for the content team via search analytics.
Auto-translate via Localization module is AI-generated. Critical articles (refund policy, legal) should have human review. Brand glossary maintains consistency.
Per-article: how many users who viewed it did NOT create a ticket vs. how many did. Aggregated by article. Identifies high-deflection content (improve + expand) and low-deflection (gap → article needed).
Per-article access control. Public / authenticated / internal, plus role checks. Drives upgrade conversion for premium-tier content.
Per-article: views, time on page, scroll depth, feedback, deflection score. Per-search: query, results, click-through, no-result. Per-user: journey, content consumed.
Native SEO support. Schema.org Article markup. Sitemap. Open Graph. Google indexes well; help articles rank for product+task long-tail.
Configurable. Same Aeion content, served on subdomain. SEO benefits + brand isolation.
Included with Aeion Content — per-tenant branding + custom URLs, no separate tier required.
Aeion Media module supports video. Or embed YouTube / Vimeo / Wistia. Custom video host integration via plugin.
Thumbs up/down per article + comment + suggest improvement. Aggregated to content team. Closes the loop on content quality.