Aeion Collab for Regulated Industries
Healthcare, financial services, legal practice — sectors with critical compliance requirements (HIPAA, FINRA, SEC Rule 17a-4, SOX, attorney-client privilege) that block them from consumer Slack/Zoom. Aeion Collab ships a 5-rule generic PII DLP engine (SSN, credit card, email, phone, IP address) that you extend with custom regex/keyword rules for industry-specific patterns, standard audit logging, self-hostable LiveKit (no Twilio third-party data exposure), and Aegis backup with retention policies. Three regulated-industry walkthroughs.
Why Regulated Industries Need Different Tools
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Walkthrough 1 — Healthcare (HIPAA-Compliant)
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Walkthrough 2 — Financial Advisory Firm
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Walkthrough 3 — Law Firm
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Compliance Architecture
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FAQ
Aeion provides a BAA on request. Covers Aeion-managed infrastructure. Customer responsible for proper use (e.g., not sending unencrypted PHI externally).
Aeion is the infrastructure; customer's compliance program covers usage. Aeion provides: audit-grade logs, retention enforcement, supervision capabilities. Customer's compliance officers implement specific FINRA / SEC controls.
Per-channel access controls. Per-matter visibility. Privilege markers preserved in audit. No cross-matter leakage.
Configurable. Some healthcare records: lifetime. Some legal: perpetual. Aegis supports custom retention per channel/matter.
There's no formal per-tenant data-residency enforcement feature — residency is a function of where you (self-)host your infrastructure and database. Choosing an EU or APAC region for your deployment gets you EU/APAC data location; Aegis doesn't add a separate residency guarantee on top of that.
Not today — the audit log is a standard append-only log, not cryptographically hash-chained or signed. If you need a court-admissible tamper-evidence guarantee at the message/audit-log level, that's a real gap right now (Aeion Legal's evidence/exhibit management does have a genuine SHA-256 tamper-detection seal, but that's for uploaded files, not Collab's chat history).
If you self-host LiveKit and your database, Aeion the vendor doesn't have a standing operational path into your running infrastructure. That said, there's no customer-managed encryption key (CMK/BYOK) feature — Aeion's infrastructure (or your own DBA access) holds the keys, so "Aeion can't decrypt even under subpoena" isn't an accurate description of the current architecture.
Aeion notifies customer of any infrastructure-level incidents. Customer responsible for incident response within their environment.
Aegis's real 4-layer defense (pre-destructive migration guard, logical snapshots, continuous PITR, and application-level version history) applies to your database generally, including Collab's data. Aegis's compliance reports cover SOC2/ISO27001/GDPR specifically — not a HIPAA- or FINRA-branded report.
Confirm current certification status and any BAA terms directly with your Aeion account team before relying on them for a compliance decision — this varies by deployment and isn't something to infer from product documentation alone.
There's no dedicated Slack/Teams/Symphony/Bloomberg-Chat import connector in Aeion Singularity today — channel structure and history recreation is a manual project. Most regulated-industry customers run the old and new systems in parallel rather than attempting a full historical migration, given the compliance stakes of getting a migration wrong.
Per-industry rule customization. Custom DLP rules. Custom retention policies. Engagement with Aeion Professional Services.