Forms That Think for Themselves

Most form tools let you send a survey. Aeion Forms lets you do something with the results.

Campaign lifecycle:

draft → active → (paused) → completed

Send pipeline:

queued → sent → delivered → opened → clicked → responded

Per-send tracking:

• Unique, secure tracking token for every recipient
• Links each response back to the campaign it came from
• Campaign stats aggregated: sent, delivered, opened, clicked, responded, bounced, failed, response rate

Audience sources:

• Manual email list (upload CSV)
• CRM contacts (query via module API)
• Segments (CRM segments, Marketing segments)

Token-based response linking: Every recipient gets a unique, unguessable link. When they respond, that response is automatically matched back to their specific send — so you always know exactly who responded and who didn't, per campaign, per recipient.

Aeion Forms scores the sentiment of every open-text response automatically, using your tenant's configured AI provider via the platform AI bridge — with a graceful neutral-default fallback when no provider is connected:

How sentiment is determined:

1. Each response is sent to your tenant's configured AI provider with a classification prompt
2. The provider returns a sentiment label (positive / neutral / negative) plus a confidence score for every response
3. Results are aggregated into the overall positive / neutral / negative breakdown
4. If no AI provider is configured (or the call fails), responses fall back to a neutral default rather than a guessed classification

Theme extraction:

Recurring topics across all responses are surfaced automatically. Each theme gets a name, a short description, how often it comes up, and a few representative quotes so you can see the pattern for yourself.

Word frequency:

See the top 100 most-mentioned words across all responses (filler words excluded), plus total and unique word counts — useful for spotting themes your team hasn't thought to look for.

Sentiment and theme extraction run through your configured AI provider; word frequency is pure in-process text processing with no AI call required.

Aeion Forms calculates your scores the moment responses come in — no separate analytics tool required:

• Total responses, completion rate, and average completion time — know at a glance how a survey is performing
• NPS (-100 to +100), CSAT (1–5 average), and CES (1–7 average) — always current

NPS computation:

``` Promoters (score 9-10): count → P% Passives (score 7-8): count → X% Detractors(score 0-6): count → D%

NPS = P% - D% ```

Range: -100 (all detractors) to +100 (all promoters). Industry benchmark: +30 is good, +50 is excellent.

NPS trend over time: Weekly trend points show promoters, passives, detractors, and overall NPS so you can track trajectory across campaigns — is it improving or declining, quarter over quarter?

Cross-tabulation: Pivot any field against any other — "NPS by industry and role seniority" — computed instantly, no specialized analytics database required.

Forms doesn't just collect data — it tells the rest of your business the moment something happens. Submit a form, and in real time:

• CRM creates or updates a contact from the submission
• Helpdesk opens a support ticket if the form is support-flagged
• Marketing enrolls the submitter in a follow-up sequence
• Billing processes payment if the form collects one

No HTTP, no Zapier, no polling. Every connected module reacts instantly, with guaranteed delivery — there's no batching delay and no risk of a broken Zap silently dropping a lead.

Storage backends: S3, R2, Azure Blob, GCS, or local — configurable per tenant. Large file uploads stream directly to your own storage and never touch Aeion's servers.

Aeion Forms ships with a library of ready-to-use survey templates, and your team can build and save your own.

System templates (ready out of the box):

• NPS survey
• CSAT survey
• CES survey
• Employee engagement survey
• Event feedback survey
• Product feedback survey
• Training evaluation survey
• Support quality survey

User templates: Any form can be saved as a template — ideal for recurring surveys like quarterly NPS or annual engagement checks.

Starting from a template creates a brand-new, fully independent form — edit it however you like without ever touching the original template.