Aeion Gift Cards for Store Credit Returns
Cash refunds cost merchants ~$10-30 per return (payment processing fees + reverse-logistics labor) and lose the customer money permanently. Store credit refunds are designed to retain most of the refund value as future-purchase revenue, deepen customer loyalty (returns become a positive touchpoint), and integrate natively with Aeion Fulfillment's RMA returns flow. Concrete walkthroughs for D2C, marketplace, and subscription return scenarios.
The Cash-Refund Cost
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Store Credit Return Workflow
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Configuration + Policies
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Walkthrough — D2C Apparel Brand
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Edge Cases + Policies
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FAQ
Cash is the default preference, but offering a meaningful bonus (10-20%) is designed to shift many customers toward choosing credit. Most pick credit for the value.
Always available as a fallback. Don't force credit. Customer trust matters more than refund cost.
Aeion ships a seeded, tenant-overridable escheatment/dormancy rule table (exempt states plus multi-year dormancy periods for others). It's a starting default, not legal advice — confirm your jurisdiction's current rules.
Returns and credit issuance run through the fulfillment RMA + Gift Cards services — resolving a return from a Helpdesk ticket (or the RMA flow) issues store credit directly, with no separate dashboard step.
Per-tenant policy. Common: prorated credit (rather than cash) helps re-engagement.
Yes. Customer logs in → sees credit balance + history. Customer service can also lookup by email/order.
Customer's choice. Original payment for cash refund; store credit for re-usable. Both work.
Not a dedicated multiplier field — merchants apply the incentive by issuing the credit at a higher value than the cash refund at issuance time. Common market range: 5-15%. Higher bonus = higher credit-choice rate but more outstanding liability.
Per-period outstanding balance and an age-banded breakage estimate are computed from the active card book. There's no dedicated real-time Finance-module balance-sheet feed yet — export the figures for your accounting close.
Credits issued in original purchase currency. No FX risk per credit. Reporting in tenant base currency.
Default non-transferable (anti-fraud). Configurable: allow transfer with verification + audit log.
Credit tied to customer account, not email. Account email change carries credits over. Customer service can handle merge.