Run Hospitality on One Platform, Not Twelve.
Hotels run Opera PMS + Mews + Toast POS + Tripleseat (events) + Salesforce (CRM) + a separate loyalty platform + a separate housekeeping system + a separate channel manager — 12+ vendors per property. Aeion ships PMS + F&B + Events + CRM + Loyalty + Housekeeping + Channel Management as native modules on one tenant database. Same guest record across rooms + dining + spa + events. One audit log. One AI assistant for guest experience.
What Aeion Delivers for Hospitality
Aeion Hospitality — Full PMS
20-step Night Audit close. Guest communications across SMS / email / WhatsApp with AI Concierge. 18-OTA + GDS channel sync (Booking.com / Expedia / Airbnb / VRBO / Agoda / Hotels.com / TripAdvisor / Priceline / Hostelworld / Despegar / Trip.com / Trivago / HRS / Kayak / Google Hotel Ads / Sabre / Amadeus / Travelport). Real-time folio billing wired to Commerce + Bridge sensors. Wasm-edge yield management. AI housekeeping route optimization. Predictive maintenance. Groups + MICE with BEOs. Multi-protocol payment processing. Read Hospitality →
Aeion Dining — Restaurant Operations
Reservations, table-turn optimization, POS, KDS, online ordering, delivery. Room-charge integration for hotel-stay guests. Read Dining →
Aeion Events — Conferences + Functions
Venue management, function-room scheduling, catering coordination, group billing, equipment tracking, attendee badges. Read Events →
Aeion CRM — Guest Profile + Loyalty
Unified guest record — stay history, dining preferences, allergies, spa visits, event attendance, lifetime value, preferred room type. Read CRM →
Aeion Connect — Guest Comms
Pre-arrival emails, in-stay SMS, post-stay reviews, multilingual auto-translation, mobile check-in. Read Connect →
POS + Hardware via Bridge
Front-desk hardware (key encoders, ID scanners), F&B POS (receipt printers, KDS), spa booking terminals, retail POS. Same Bridge layer for all hospitality hardware. Read Bridge →
Aeion Loyalty — Hotel Rewards
Tier-based loyalty (Bronze/Silver/Gold/Platinum), points + redemption, partner-program (airline tie-ins), member rates. Read Loyalty →
AeionClaw — Hospitality AI Assistant
`aeion-hospitality` skill drafts personalized pre-arrival emails, suggests room-upgrade timing, predicts no-shows, surfaces VIP-arrival briefs, optimizes housekeeping schedules. Read Claw →
The Unified Guest Record — Why It Matters at Scale
Hotel guests are not single-purpose customers. They stay in rooms, eat in restaurants, book spa treatments, attend events, buy retail, drink at the bar. Most hospitality tech fragments this across 6-8 systems.
Hospitality Wins
One Guest Record
Rooms, F&B, spa, and events all read from the same guest record, so every staffer sees the whole guest, not just their department's slice.
Same Folio for Everything
Room, dining, spa, and bar charges consolidate into one folio, and the guest pays once at checkout.
Channel Manager Native
Direct bookings and OTA distribution stay unified instead of fighting each other over inventory.
AI-Personalized Guest Experience
Pre-arrival, in-stay, and post-stay touchpoints all draw on the same guest history for personalization that actually holds up.
Multi-Property Unified Reporting
Corporate sees real-time performance across the whole portfolio, not a delayed monthly rollup.
Multilingual Guest Comms
Aeion's AI translates Connect messages automatically, so language never gates the guest experience.
Loss Prevention + Ops via Sentinel + Smart Spaces
Security and facilities run on the same kernel as the PMS instead of a bolted-on system.
PCI-DSS Level 1 + SOC 2 (Audit in Flight) + GDPR
Compliance posture built for hotel data sovereignty from the ground up.