Run Hospitality on One Platform, Not Twelve.
Hotels run Opera PMS + Mews + Toast POS + Tripleseat (events) + Salesforce (CRM) + a separate loyalty platform + a separate housekeeping system + a separate channel manager — 12+ vendors per property. Aeion ships PMS + F&B + Events + CRM + Loyalty + Housekeeping + Channel Management as native modules on one tenant database. Same guest record across rooms + dining + spa + events. One audit log. One AI assistant for guest experience.
What Aeion Delivers for Hospitality
Each module shares the guest record. The same guest is the same guest across rooms + dining + spa + events + retail.
Aeion Hospitality — Full PMS
20-step Night Audit close. Guest communications across SMS / email / WhatsApp with AI Concierge. 18-OTA + GDS channel sync (Booking.com / Expedia / Airbnb / VRBO / Agoda / Hotels.com / TripAdvisor / Priceline / Hostelworld / Despegar / Trip.com / Trivago / HRS / Kayak / Google Hotel Ads / Sabre / Amadeus / Travelport). Real-time folio billing wired to Commerce + Bridge sensors. Wasm-edge yield management. AI housekeeping route optimization. Predictive maintenance. Groups + MICE with BEOs. Multi-protocol payment processing. Read Hospitality →
Aeion Dining — Restaurant Operations
Reservations, table-turn optimization, POS, KDS, online ordering, delivery. Room-charge integration for hotel-stay guests. Read Dining →
Aeion Events — Conferences + Functions
Venue management, function-room scheduling, catering coordination, group billing, equipment tracking, attendee badges. Read Events →
Aeion CRM — Guest Profile + Loyalty
Unified guest record — stay history, dining preferences, allergies, spa visits, event attendance, lifetime value, preferred room type. Read CRM →
Aeion Connect — Guest Comms
Pre-arrival emails, in-stay SMS, post-stay reviews, multilingual auto-translation, mobile check-in. Read Connect →
POS + Hardware via Bridge
Front-desk hardware (key encoders, ID scanners), F&B POS (receipt printers, KDS), spa booking terminals, retail POS. Same Bridge layer for all hospitality hardware. Read Bridge →
Aeion Loyalty — Hotel Rewards
Tier-based loyalty (Bronze/Silver/Gold/Platinum), points + redemption, partner-program (airline tie-ins), member rates. Read Loyalty →
AeionClaw — Hospitality AI Assistant
`aeion-hospitality` skill drafts personalized pre-arrival emails, suggests room-upgrade timing, predicts no-shows, surfaces VIP-arrival briefs, optimizes housekeeping schedules. Read Claw →
The Unified Guest Record — Why It Matters at Scale
Hotel guests are not single-purpose customers. They stay in rooms, eat in restaurants, book spa treatments, attend events, buy retail, drink at the bar. Most hospitality tech fragments this across 6-8 systems.
Hospitality Wins
What changes when one platform serves the whole property.
One Guest Record
Rooms, F&B, spa, and events all read from the same guest record, so every staffer sees the whole guest, not just their department's slice.
Same Folio for Everything
Room, dining, spa, and bar charges consolidate into one folio, and the guest pays once at checkout.
Channel Manager Native
Direct bookings and OTA distribution stay unified instead of fighting each other over inventory.
AI-Personalized Guest Experience
Pre-arrival, in-stay, and post-stay touchpoints all draw on the same guest history for personalization that actually holds up.
Multi-Property Unified Reporting
Corporate sees real-time performance across the whole portfolio, not a delayed monthly rollup.
Multilingual Guest Comms
Aeion's AI translates Connect messages automatically, so language never gates the guest experience.
Loss Prevention + Ops via Sentinel + Smart Spaces
Security and facilities run on the same kernel as the PMS instead of a bolted-on system.
PCI-DSS Level 1 + SOC 2 (Audit in Flight) + GDPR
Compliance posture built for hotel data sovereignty from the ground up.
Why hospitality is overdue for unification.
The hotel-tech stack (Opera + Mews + Cloudbeds + Toast + SevenRooms + Tripleseat + a channel manager + 4 more) was designed for separate workflows — front-desk, F&B, events, channel — and the data fragmentation grew with each generation of vendors. The result: the guest's experience varies by which staffer they encounter. The front-desk knows room history; the server knows nothing. The spa books separately; the bar charges to room separately. Aeion's bet: a unified hospitality platform where the AI sees the full guest record makes the personalized-experience promise actually deliverable. The 8-15% incremental revenue per guest from unified-record personalization is the operational win.
One guest record replaces a dozen disconnected systems.
Multi-property hospitality groups typically run separate PMS, F&B, events, and CRM tools per property or brand tier — Opera, Mews, Toast, Tripleseat, and similar, each holding its own slice of the guest. Aeion consolidates rooms, F&B, spa, events, and loyalty onto one guest record and one folio, so every staffer sees the whole guest instead of just their department's view, and corporate gets real-time multi-property reporting instead of a delayed monthly rollup.
PMS + F&B + Events + CRM + Loyalty + Connect
Unified guest record across rooms + F&B + spa + events
OTA channel manager native
Multi-property + multi-currency + multi-language
AI guest experience (pre-arrival + in-stay + post-stay)
PCI-DSS Level 1 · SOC 2 Type II (ready) · GDPR
POS hardware via Aeion Bridge
Mobile check-in + mobile keys
Deliver the personalized guest experience your brand promises.
PMS + F&B + Events + CRM + Loyalty + Comms all on one platform. The guest's full history visible to every staffer at every touchpoint.