Aeion Hospitality for Boutique Hotels
Boutique hotels (30-150 keys) typically have a restaurant, a spa, sometimes event space. Legacy operations require Opera + Lightspeed + SpaSoft + Tripleseat + Siteminder + Salto + HiJiffy — five-to-seven vendors, integration glue, monthly reconciliation pain, $40-80K+/yr in software. Aeion unifies all of it in one database: hotel + F&B + spa + events. 18 OTA/GDS adapters native. WhatsApp AI concierge. Digital keys. The full boutique feature set — channel manager, AI revenue management, groups/MICE, multi-property — lives in Aeion Hospitality Pro at $799/mo per-tenant ($9,588/yr regardless of room count), with no per-room fee and no booking commission. Single-property operations that don't need the distribution + revenue layer start at Standard $299/mo.
The Boutique Hotel Operating Model
Six activities define boutique hotel operations:
Recommended Stack
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A Day in the Life
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Common Boutique Hotel Configurations
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FAQ
See /hospitality/vs-mews. Mews has more polished hotel-only UX; Aeion wins on multi-vertical (F&B + spa + events same DB) + native channel manager + native revenue management.
Aeion supports brand-standard configurations via tenant settings. Brand-specific rate plans, reporting templates, audit requirements all configurable.
Yes. Aeion's loyalty system supports custom tiers + earning rules + redemption catalog. For multi-property chains, cross-property point pooling.
The tax engine handles per-jurisdiction tax. Occupancy tax + tourist tax + city tax all configurable. Multi-currency for international properties.
Included in the Pro tier ($799/mo). Multi-property dashboard rollup; cross-property reporting; consolidated revenue + occupancy; no per-property upcharge. Larger chains and franchises move to Enterprise ($2,499/mo) for brand governance across a corporate→region→property hierarchy and portfolio benchmarking.
Per rate plan + per channel + per length-of-stay configurable. Channel-specific overrides (some OTAs require certain policies).
Booking.com always; Expedia if US market; Airbnb if unique stays; Google Hotel Ads always; metasearch (Trivago, Kayak) for direct bookings. 5-8 channels typical; 18 available.
Aeion tracks energy + water consumption via Bridge sensors; surfaces in dashboard; data exportable for certifications.
Activate Standard at $299/mo — the complete single-property PMS (reservations, front desk, night audit, housekeeping, guest CRM, direct booking engine, digital keys) with no channel manager or AI revenue engine. Step up to Pro ($799/mo) when you want OTA distribution and dynamic pricing. Other modules available when you're ready; no upfront commitment.
Each has a Singularity connector. Typical migration: 3-6 weeks. See /hospitality/vs-opera / /vs-mews / /vs-cloudbeds for capability + migration detail.
Boutique hotel ops, unified, in one DB.
PMS + F&B + spa + events + revenue mgmt + WhatsApp + digital keys.