Aeion Hospitality for Resorts
Resorts (150-1000+ keys) operate as small cities. Multiple F&B outlets (restaurants, bars, pool, beach), spa + wellness, activities + tours, retail shops, watersports, kids club, weddings + corporate events, golf, sometimes a casino. Legacy stack: Opera + Lightspeed × N outlets + SpaSoft + Tripleseat + Sertifi + Salto + multiple integration vendors = $150-400K+/yr. Aeion unifies all of it in one tenant. Multi-outlet F&B, activity scheduling, spa packages, golf tee-times, retail POS, MICE sales, multi-currency, multi-language.
Resort Operating Model — Why It's Different
Resorts differ from boutique hotels in five ways:
Outlet Structure
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All-Inclusive Package Mechanics — What's Actually Built
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Activity Scheduling — What's Actually Built
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Group + MICE Sales
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FAQ
Included at the flat $79/mo — no per-property upcharge. Multi-property dashboard, cross-resort guest tracking (loyalty), corporate-level reporting, shared central reservation office.
Revenue recognized over stay (per-night allocation); incremental services billed as consumed. Aeion Finance has real deferred-revenue tracking (ASC 606-relevant). There's no automatic per-outlet package-allocation logic yet (see the All-Inclusive Package Mechanics section above) — outlet P&L today reflects actual charges per outlet, not a package split.
Aeion has no native casino management and no pre-built Singularity connector for casino platforms today. Integration with a casino system would be a custom API project, not an out-of-the-box connector.
Tee times can be modeled as capacity-limited slots via Aeion Appointments, and pro-shop retail through Commerce. There's no dedicated golf-cart-inventory or handicap-tracking feature, and no pre-built Singularity connector for golf-specific software (foreUP, GolfNow, etc.) today — that would be a custom integration.
WhatsApp + email auto-detect guest language; AI Concierge responds in matching language. Staff UI configurable per-user language.
Property base currency + report in any currency. Guest sees prices in their preferred currency; settlement in property currency.
The tax engine handles per-jurisdiction; configurable per-outlet (different tax rates per outlet possible).
Aeion's HR + finance combined; per-outlet labor cost vs revenue dashboards; tip pooling rules configurable.
Custom workflow — photographer uploads to /modules/files; guest portal views + purchases; charges to folio.
Supported. Each night can have different rate type; allocation logic adjusts.
Most complex hospitality migration; 12-20 weeks typical for full resort. A dedicated migration engineer is available for full-resort migrations regardless of plan.